| Address: | 560100 | | Website: | www.payumoney.com |
I think it is the worst payment gateway I had ever did business with. As per their advertisement of “BUYER PROTECTION” where in the details it is mentioned that ‘Money got debited but product not delivered? Now get what you order or your money back’.
Believing the same I ordered a wall clock online from ‘swadesimaal.com’ who uses payUmoney as their payment processor. I paid Rs.2499/- on 20/04/2016 as per Payment ID :[protected]. After waiting for more than a month for the product to be delivered, on 30/05/2016 the business manager of swadesimaal sent me a mail informing that they don’t have the product.
Since then I am following up with both swadesimaal as well as PayUmoney for the refund but till date I haven’t got my money back.
Every time I send a mail to PayUmoney different people will call back just for formality, without having any knowledge of the issue, and will say the same standard line as ‘our team is trying to resolve your queries with the merchant, please give us some more time.’ and if I ask for an update on current status or the name of the contact person with whom they are dealing with the merchant, they will not have any answers.
On top of it those b**t**ds at PayUmoney have blacklisted me from using their payment gateway for any other merchant. Imagine the audacity, instead of refunding my money as promised and black listing the merchant.
This goes to show how inefficient are the people working at the PayUmoney and how bad and untrustworthy the company is.
Don’t be a fool like me and never trust PayUmoney. I wouldn’t suggest any one to do business with PayU and legal actions should be initiated against the company for false advertisement and for misleading people.
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