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[Resolved]  PayUMoney — charging double transaction and refund for the second one

Address:New Delhi, Delhi, ARIHLP183GKWT
Website:payumoney

I have submitted my ignou fee for admission on at first transaction got cancelled but second time through payumoney purchase it gets done.
after a few hours, I had received message from my sbi bank that there was two transaction of 5600. one was for ignou and another was a purchase worth 5600 on PaymentsPayU. so I want a refund as at the time of transaction I do not have any payu account I have done it online at the time of payment for ignou. it was a mistake so I want my money back in my account. I have transaction ID detail from my bank account. so, please help me
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Oct 7, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2018
PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Complaint comments 
1 Comment

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Comments

I ordered a product using net banking(icici). money was deducted fom my account but order was not placed.

Reply
PayUMoney Customer Care's response, Sep 6, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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