[Resolved]  PayUMoney — Collecting duplicate payment by payu bank

Address:560048
Website:no idea

On june 12th i made a payment of rs.926.20 under my citibank credit card. This payment is for 3 nos. Doxacard t eye drops bottle and i had to pay thru payu because they are the gate way for payment for netmed online medicine sellers.

As soon as made the payment payu bank message appeared payment failure-click retry.in reality citibank already paid rs.926.06. However, believing payu bank message, i clicked and another payment was also made by citibank. The reference no. Of citibank for two payments are 027878 and 691823. From 12th june i have been following for refund of one ecxess payment withdrawn by payu bank., but they are repeatedly telling "their customer care representative will contact in 48 hours" i am 78 years old senior citizen and a pension earner. I have undergone two heart surgeries. I am in great tension as i am sure payubank wants to cheat me. I am in stress. Please instruct payu bank to refund my money also damages for mentel agony. Thanking you. A. V. Viswanathan, phone :[protected], e mail "ganga [protected]@yahoo, com. Dated 17.6.2017
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Jul 25, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
PayUMoney Customer Care's response
Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team
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