[Resolved] PayUMoney — Complaint regarding a fraud merchant

[Resolved] PayUMoney — Complaint regarding a fraud merchant

R rahulakhmani Dec 13, 2021 Dec 17, 2021 This thread was updated on Dec 17, 2021

Dear PayU money team, A merchant website https://uniioncase.myshopify.com is registered for payment through your platform. They are not delivering any services after getting money from the customer. I made a payment of Rs 469.64 via Transaction No. [protected] on their website on 8/12/2021. However I have received no response from them since then. It seems to be a fraud website registered on your platform. Kindly help. Was this information helpful? No (0) Yes (1)
Jan 19, 2022 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Dec 15, 2021 PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on info.[protected]@gmail.com to get the status at their end. Dec 16, 2021 Updated by rahulakhmani I am informing you of a fraud merchant registered on your platform. If the money has been remitted to the merchant and you can't help me get any refund for the same, at least acknowledge that you will look into the matter to block the merchant so that he does not defraud any more people in future. This is the least you can do. If your processes of on boarding the merchants are so lax, you really need to do something to ensure consumer protection from fraud merchants. I have already contacted the merchant regarding the order but neither have I not got any reply nor am I expecting any in the future since the only motive of this merchant is to take prepaid orders and then not deliver any product. Verified Support Dec 17, 2021 PayUMoney Customer Care's response Hi! We have already notified our team, they will take necessary action as per the process.
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