[Resolved] PayUMoney — credit card charged after redirected to pay from ola app. but no credit to account

Ash Batla

from Mumbai, Maharashtra

Address:

400005

Payu money has always been problematic for me. I tried to put 500 into my ola account. Was redirected to payu. I tried the transaction twice both times i was charged but my ola account not credited. This is the worst payment gateway and i sincerely request big companies to switch to a better one.

Transaction id - cynu-4r9s-09hn / cynu-4spa-0p4a
Payu id - [protected]
Amount - 500 each

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Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id [protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU