Verified Support
Sep 19, 2017
PayUMoney Customer Care's response Hi,
We are unable to track the transaction with the information provided by you.
Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
Sep 21, 2017
Updated by AMITABH SAHOO Payumoney — deducted money not credited to bank account
1 review
Am amitabh sahoo on sep 19, 2017 submit a complaint
I have booked a ticket on irctc using my visa debit but it was failed. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 680.00
Refunf date - 14-sepl-2017
Payu payment id:-othpg[protected]
Mob no:-[protected]
Verified Support
Sep 28, 2017
PayUMoney Customer Care's response Hi,
We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked.
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
Team PayU
Verified Support
Oct 26, 2017
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team
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