[Resolved] PayUMoney — Didn't get transaction mail on my mail id from PayUmoney

Afsha Sultan

May 21, 2021

Website: payumoney

Dear payumoney team,

I had made a transaction of rs 2752.48/- through payumoney, the transaction was successful, but i did not receive the receipt of the same on my registered email id.
The transaction details are as below:-
Transaction id:[protected]
Transaction amount:-rs 2752.48/-
Transaction date:-20/05/2021

Since i have to have to get the merchant id to download my form from ruhs website and submit in the college within 3 days, it is requested to kindly provide me the receipt it is very very urgent.

help asap.

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Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 21, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

Regards,
Team PayU