[Resolved]  PayUMoney — duped me with 58, 500 rupees

Address:

Prashant Vihar, New Delhi, Delhi, 110085

I sold a mobile phone to a person who wanted to pay through credit card.

I registered myself on payumoney and provided the buyer an option to pay through it.

The buyer is happy... Made the payment and went back home happy.

Payu money has hold my money and now has asked me for multiple documents showing the proof of sale and delivery.

I shared everything with them (Invoice, proof of purchase, buyer's consent and agreement) and now they are not releasing my payment. They say that the buyer didn't make payment from his credit card so they will not release the payment.

This is the worst excuse i have even come across from a company! How can i control the credit card that a buyer uses to make a payment?

They have duped me with 58, 500 rupees! They have charged my buyer with the convenience charge and kept all the money with them. Is this fair?

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