[Resolved] PayUMoney — eazyshopee | |||
I had initiated a transaction to eazyshopee towards a payment for textbooks on 26.04.2018 through my standard charterd creditcard, which later, thats yesterday, 25.05.18, i found out that the money hasnot reached the eazyshopee.in my present creditcard statement says its paid to you but not sent to eazyshopee by you. I request you to refund the said money back to my account. Thanking you, F. F. Jagalur Was this information helpful? | |||
Jun 25, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support May 25, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU | |||
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In lieu of this I have attached the screenshot of transactions of both account and payumoney gateway transaction Id.
Regards
Gombir
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU