[Resolved]  PayUMoney — Exorbitent convinience fee I'd to pay through IDBI debit card for PayUMoney for two transactions [payment ID[protected],[protected] on 3/7/17

Address: 500007
Website: www.payumoney.com

Date: 3/07/17
Paid with: IDBI Debit Card
Portal Associated with School: PayUMoney
Details: Credited to : Johnson grammar school, Habsiguda, Hyd -50007
Payment Id:[protected]; Paid 13910.56
{ Actual fee amt: 13, 730]
Payment Id:[protected]; Paid 18, 730
{ Actual fee amt: 13, 730]
Paid Rs 180 for each transaction in the guise of Convinience fee. I think they charged me way too much. Kindly help in gettting a refund.
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Aug 14, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jul 08, 2017
Updated by Sunita Reddy
Correction:
Payment Id:[protected]; Paid 13910.56
{ Actual fee amt: 13, 730]
Diff amt: 180.56
Payment Id:[protected]; Paid 18, 905.39
{ Actual fee amt: 18, 660]
Diff amt - Rs 245.39
Convinience fee collected is Rs. 425.95
Verified Support
Jul 10, 2017
PayUMoney Customer Care's response
Hi Sunita,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
Team PayU
 
1 Comment

Comments

I am try to pay my electricity bill in middle of the transaction my net work was failed then i checked in to my account my was debited 2447+30/- your tarsaction process fee.pls refund my money as early as possible.clear the process first pls.. pay u money team..
PayUMoney Customer Care's response, Jul 11, 2017
Verified Support
Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [email protected] and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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