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[Resolved]  PayUMoney — failed payment refund status

Dear team, for make my trip i have done a payment worth 10, 407 rupees to book flight ticket on 30th september.
1st time the transaction was failed, so i tried second time and money got deducted both times.
I have already raised a query for this and no is[protected] but i didnt receive any feedback or response, this is certainly delayed a lot whereas this was claimed that i would be contacted within one working day.
Please ensure that i am getting response and the same issue is getting resolved and money is refunded in my account.
Please ensure the feedback here.
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Nov 28, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Oct 10, 2017
mahadevsambhu's response I want to talk with u for my satisfaction...i[censored] don't contact with me then I think that my money was stolen...
Oct 10, 2017
mahadevsambhu's response My contact no is [protected]
Verified Support
Oct 26, 2017
PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01410093. Revert to the same for any more help or support.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
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Comments

I pay u 99rs for maths class notes but I didn't receive my order..

Reply
PayUMoney Customer Care's response, Oct 26, 2017
Verified Support
Hi,

We would like to inform you that the TXN for the Payment Id 164928948 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 248185-164928948 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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