[Resolved] PayUMoney — failed transaction amount not refund

bhawanibhawani

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

I made a online transaction of amount 5005.84 to kiyossk id through pay u money on 07/12/2016. Transaction id was[protected]. Balance has been deducted from my account but payment has not been made to the other party. Pay u money team send in one mail 48hrs you will get your refund amount. But i am not get my amount. Please either refund the amount back to my bank account

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Dec 22, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 07, 2017

Gaurav Krishna's response PLEASE CONFIRM THE STATUS ASAP

Verified Support

Nov 15, 2017

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01542820. Revert to the same for any more help or support.

Regards,
Team PayU

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Comments

Gaurav Krishna

from Sitapur, Uttar Pradesh

Following tranaction done by me not refunded to my credit card till date.Please check

[protected] 03-Nov-2017 [protected] CANCELLED 4495.0 3670.0 PAYUMPP REFUNDED 03-Nov-2017

Regards
Gaurav Krishna [protected]

PayUMoney Customer Care's response, Nov 15, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team