PayUMoney — Failed transaction and amount debited from side.

PayUMoney — Failed transaction and amount debited from side.

A ayush14899 from Bhopal, Madhya Pradesh Nov 18, 2022 Nov 21, 2022 This thread was updated on Nov 21, 2022

Ivrs-N[protected] (SMT. MAYA K.) .. Rs 1839 paid by me through MPCZ Portal ( Official portal of MP ELECTRICITY) by PAYU payment gateway, but transaction failed and amount Rs 1839 got debited from my side, (transaction id- UPI/[protected] and i also complained many times from 11/11/2022 but still i cant get my issue resolved. The bill is not updated yet, its still due. Earlier they were saying that amount will show in few days, and as of now one of the customer service guy telling that we cant do anything from here, go and check to zonal office..But again i called and the other guy saying, you dont have to go the office...I am not convinced what they all are talking about.. my due date to pay the bill is near..Also I am not living in that city..Kindly resolve this matter. Thank you. Was this information helpful? No (0) Yes (0)
PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 21, 2022

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU