[Resolved] PayUMoney — failed transaction but money deducted

Sowmithri

from Vijayawada, Andhra Pradesh

Address:	520013
Website:	Flavourella.com

Hi,
I made a payment on 28th may 2018 for rs. 2065.41/-, to flavourella.com the transaction failed but the amount is deducted from my account. I contacted the bank they said to wait if it is not refunded by a week raise a complaint at payment gateway service provider (Payumoney). It still shows in my dashboard that the transaction is successful and the merchant says he did not receive the money. Kindly help to sort out this transaction. Reference id. 22201366

Was this information helpful?

No (0)

Yes (0)

Jul 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU