[Resolved] PayUMoney — failed transaction money not credited to my payumoney account

Venkateswarareddy Challa

from Bengaluru, Karnataka

Website:

www.payumoney.com

Hi,

There is a transaction with amounts of 1490 which show as failed transactions on app and website but the amount in not credited still. Please find the transaction numbers:

Amount transaction id

1490 —[protected]

I have raised complaint on website and app many times but, with little success.

There are other transactions of 217, 207 and 100 rs which also are under dispute. I cannot provide u the transaction ids as they are not shown on your wallet now.

It will be very good if we have call support from payumoney.

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Dec 8, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that your amount has been reversed to your wallet account.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

mu89639

from Tirupati, Andhra Pradesh

I booked ticket on ircrtc.co.in costing amount of 770 on 19/10/2017. The bank was jalgaon peapole co-operative bank ltd debit card and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.
my transaction id: - [protected]

PayUMoney Customer Care's response, Oct 26, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team