[Resolved] PayUMoney — Failed transaction with money deducted.
M
Mr.Noushad Ali
Mar 25, 2022
Mar 26, 2022
This thread was updated on Mar 26, 2022
I have placed an order worth 2399 from amazon upi through Payumoney to Truphe.com
The money is deducted but the transaction is failed.
Can you please revert this transaction.
Please find the transaction details below :
Bank Reference ID :[protected]
Requested by : pa******[protected]@indus
Date : 14 March 2022 9:46 PM
amazon UPI : [protected]@apl
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Apr 4, 2022
Complaint marked as Resolved
The complaint still not resolved event after contacting them directly.
PayUMoney customer support has been notified about the posted complaint.
We are unable to see the provided transaction (Protected). Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
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We are unable to see the provided transaction (Protected). Please share the below details with us via https://help.payu.in/ and we shall assist you further.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regrds,
Team PayU