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PayUMoney — Fraud by Power Bank application

Dear PayU Team,
I am your repetitive customer, Usually I am used to make payment through PAYU. but last week, I was recharged in power bank app. But now they not giving withdrawal. they scammed with many users. And also with me.
I want to refund my money.
Please give me refund as soon as possible.
Merchant is registered as a Infra or goods.
i.e. Divyaminfracon Pvt Ltd
E-mail:-
Thank you
Sachin Chauhan
UTR:[protected]
Id:-3293154
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May 13, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 15, 2021
PayUMoney Customer Care's response
Hi Sachin,

We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

We appreciate your understanding in this matter.

Regards,
Team PayU
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