[Resolved]  PayUMoney — fraud merchant registered

Address:

Mysore, Karnataka, 570017

Dear sir,
I have placed on order for mobile phone in online india shopping mall web site. The details of my order are as follows;
Order id: ind[protected]
Date: 21 jan 2018
Payment: net banking.
Payment gateway: payu money
My payment has been successfully processed but i have not received the merchant order/service confirmation. The details of my transaction are as follows: merchant name: g kumar; order amount: rs 11299.00 ; payment id:[protected]; merchant order id: ind[protected]; merchant transaction identifier ind[protected].
The customer service no provided on india shopping mall web site is not functional and also the e-mails sent to the id shown on the website are bounced back. Payu money customer service provided another e-mail id ([protected]@gmail.com). My repeated mails to email id provided by payumoney were unanswered. The merchant 'g kumar' did not delivered the product & services and also did not provide refund.
I requested the payu money to cancel the payment to the merchant immediately. However, they informed me that the said payment id[protected] is successful and merchant g kumar is responsible for the delivery of the product or refund.

It is to be noted that the merchant (G kumar) registered with payu money payment portal appears to be a fraud because all the communication channels (E-mail, phone, customer support and contact address,) listed in their online shopping website (Indiashopping.com) are not functional/existing. Furthermore, the merchant has not delivered the product for the payment he has received.
Therefore, it is clear that rs 11299.00 is debited by payumoney from my account and settled to a fraud account (Payment id:[protected]. Therefore, i request payumoney to cancel the payment and refund back to my account at the earliest.