[Resolved] PayUMoney — Fraud transaction from credit card
S
Steffi Motivel
from Pune, Maharashtra
Mar 17, 2022
Mar 21, 2022
This thread was updated on Mar 21, 2022
Address:
1/6 Laxminagar Near rcm bazaar Pimple gurav Pune 411061
I got a call from a lady she told me that she has called from axis bank to activate the reward of the credit card points. And took all the information from me. And now there is a fraud transaction done to payu of Rs 180000
I have not made any transactions to payu please help me and return the amount its a request please help me i am very poor i cannot pay such a big amount. I need justice
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Apr 22, 2022
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Mar 17, 2022
Updated by Steffi Motivel Please respond
Verified Support
Mar 21, 2022
PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
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