[Resolved] PayUMoney — fraud transaction using my tata sbi credit card

devendradange

from Mumbai, Maharashtra

Address:

Plot no 84, F. No 1010-102 A Peshwa Complex Coop. Hs. Soc., Near Viman nagar Police station, Viman Nagar, Pune, Maharashtra, 411014

I want to bring your attention regarding the fraud transaction of rs 7908.00 done using my sbi (Tata) credit card with number 5243 17xx xxxx 2018 on 06/05/19 at payu payments pvt. Ltd.

Its a humble request to kindly look into the matter on top priority and cancel the transaction and refund the amount.

Early response will be appreciated.

Thanks and regards,

Was this information helpful?

No (0)

Yes (0)

Jun 13, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

PayUMoney Customer Care's response Hi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team PayU

Related PayUMoney reviews

View all 3770 PayUMoney Reviews

Comments

ssreddyrta999

from Mumbai, Maharashtra

Sir ill pay money to the purpose of rta driving licence renual. in the first time payment is cutting in my account 660/- but it show payment faild
and second time is payment is done pls refund first time amount 660/-
first time transection no OTHPG625875
second time transection no OTHGP630670

ssreddyrta999's reply, May 16, 2019

my account number is 10364790158 sbin0001611

PayUMoney Customer Care's response, May 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU