PayUMoney — Fraudulent transaction from my credit card

A fraudulent transaction had happened from my credit card on july 29, 2020 Have reported it to my bank nd my bank nd mailed u asking for the details of the merchant. V hav also mailed the merchant askin for refund of money. But there is no reply from the merchant. I want back my money 2 be refunded my card from the merchant/payumoney. How can i escalate and get back my money.
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PayUMoney customer support has been notified about the posted complaint.
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Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU

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