[Resolved]  PayUMoney — fraudy

Address:Solan, Himachal Pradesh, 173212
Website:[email protected]

Hi my name is kamal chauhan from sydney australia. I am sending email regarding my brother that 36000 from his credit car has been detucetd from this company and he is very stress he does not anything what he should do he is so much frighten as he belong to very low medium family. Bank is not doing anything please put his case in dispute and try to refund his money through you dispute or insurance company he is really street he don't knw what to do he just told me today that's why writing email to you thanx
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Nov 24, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
Complaint comments 

Comments

I have booked two ticket on irctc using my using my visa card but i cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
PNR-[protected]
RFND TXN ID-[protected]
PNR-[protected]
RFND TXN ID-[protected]

PayUMoney Customer Care's response, Oct 24, 2017
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
Dear sir I try to payment for my hssc Advt 11/2015 exam fess 150 but I will try to pay I will show transactions failed and ur amount deduct but today I have received my amount back I will try again to pay but againt failed

PayUMoney Customer Care's response, Oct 24, 2017
Verified Support
Hi,

This is to inform you that your payment id: 164796519 and 164732753 are already been refunded by us with reference number(ARN): 30000872737272145789602 and 30000872727271205539347. We'd advise you to please get in touch with the issuing bank regarding the same. 

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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