[Resolved] PayUMoney — Got cheated by a merchant with payumoney link

Thilak31

Address:

The Shoe box store, Delhi

Hi team,

I ordered a shoe from instagram page called “the shoe box store”. I ordered the shoe from the website named “https://www.shoe-box.store/”. I ordered and they sent me a payment link and i paid through that payumoney link. He told me he’ll send me the order once lockdown got over but last few weeks i contacted him about my order but he didn’t replied me and today he blocked me in instagram. I am requesting payumoney to revert my amount back. I am attaching the screenshots for reference.

Thanks,
Thilak

+4 photos

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Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 19, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards,
Team PayU