[Resolved] PayUMoney — homecredit payment

anshav jain

from Kanpur, Uttar Pradesh

Website:

Homecredit.in

I have paid amount of rs 1816 for home credit but paymnt form my bank is deducted and it is not yet credited in home ceedit account i have paid through mu debit card no [protected] in my bank account it is showing as remarks 'payu_www.HOMECREDIT.CO/Gurg'
and transaction id as[protected]
My bank account is with oriental bank of commerce please help me out to resolve this issue
Thank you

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Mar 17, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

rahulraj102

from Shimla, Himachal Pradesh

I have charged twice for a single order due to ur network issue..plz review this and refund my money please.
i should been charged for rs.398
but due to some network and website issue i have been charge 398+398=rs.796
please refund my money

PayUMoney Customer Care's response, Feb 14, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team