[Resolved] PayUMoney — I am money payment but did not receive it.
A
Archana Bag
Jun 9, 2021
Jun 19, 2021
This thread was updated on Jun 19, 2021
Address:
Kolkata area...
Please refund money.
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Aug 7, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2021
PayUMoney Customer Care's response Hi,
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2672436 in order to get the status at their end.
We advise you to please get in touch with the issuing bank and initiate a official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.
PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.
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