PayUMoney — I have paid money for a product but not send the goods

Dear sir i have paid amount for good night product but still now not received by me pls clarify and send the product
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PayUMoney customer support has been notified about the posted complaint.
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Hi Sunil,

Apologies for the inconvenience.

Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Request you to connect with the merchant directly for delivery or refund related concern.

Regards,
Team PayU
sofisyed's reply, Jun 8, 2020
Good Afternoon Sir,

as per your suggestion there no response from moblystore i request you to refund my money and one request from me plese do not accept the payment from fraud site before accepting payment check the site pleaese

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