[Resolved] PayUMoney — I have placed an order but I think its a fraud aite..no details of order and update...please return my amount

[Resolved] PayUMoney — I have placed an order but I think its a fraud aite..no details of order and update...please return my amount

K kranthi19 Feb 6, 2022 Mar 26, 2022 This thread was updated on Mar 26, 2022

Dear Kranthi s, Your transaction with BHARTIBEN RAJUBHAI GUJJAR was successful Transaction ID: 5fa622e09351939e3775 Merchant: BHARTIBEN RAJUBHAI GUJJAR Amount Paid: 549.00 Order Date:[protected]:12:13 Customer Phone Number: [protected] For any information pertaining to the status of your order, please contact BHARTIBEN RAJUBHAI GUJJAR Thanks and Regards, PayU on behalf of BHARTIBEN RAJUBHAI GUJJAR Was this information helpful? No (0) Yes (0)
Mar 15, 2022 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 08, 2022 PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on sales.[protected]@gmail.com for further assistance with your query. Feb 10, 2022 Updated by kranthi19 its not about product details...its a fake site i guess...no response from merchant..no email address..no contact number of merchant...i want my money to be refunded... Verified Support Feb 11, 2022 PayUMoney Customer Care's response Hi, PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end. Regards, Team PayU
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Vishal B Kulkarni

from Belgaum, Karnataka

Mar 26, 2022

This is an unacceptable answer from a reputed company like PayU. You cannot be identified as a company that is helping criminals to cheat people. Fraudulent and Criminal people are posing as merchants and cheating unsuspecting customers.

How can you allow these criminals to escape like this. If you wash your hands off by saying that the fraud criminal that you are calling as Merchants have received the money and that your responsibility is over, that is not the ethical way of doing business. Your responsibility is more than that. You cannot let criminals become merchants on your platform. You should take the side of innocent customers not fraudulent criminals.

You would definitely have their contact information. You should first blacklist such fraud people and give a complaint to the Cyber Police division.

Please provide me the details of the criminal fraudulent merchant, I will file a Police complaint against them and ensure that they get punished.

Thanks,

Vishal B. Kulkarni