[Resolved] PayUMoney — i haven't received, rs 60 000 in my merchant account

Sandeep_Mittal

from Agra, Uttar Pradesh

Address:

H NO 90 POCKET D 14 SEC 8, ROHINI DELHI

Hi
My merchant account with payumoney is 6994001.
On 3rd april and 4th april three of my clients paid me money through payumoney with total amount rs60, 000.

Transaction id[protected] rs30, 000
Transaction id[protected] rs12, 000
Transaction id[protected] rs18, 000

Initially it was put on hold and i was asked to submit the invoice, once i did that today, it is still on hold. This money is for the access to training. Please either refund back to my clients or transfer to my merchant bank account but keeping money with you is not acceptable. Its not your money.

I have read so many negative reviews about payumoney so cant wait any longer. My clients are not able to understand the reason for delay when they are okay to give you any kind of confirmation. You can easily call them and confirm. If required, they will also followup with their credit card banks incase their amount is not either transferred to the merchant or refunded back to them. We are fine either way. Once refunded they can make payment using other gateways /methods and at least they can start the course and study in peace.

Thanks and hope you will act on this and get it resolved.

+1 photos

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Apr 8, 2020

Complaint marked as Resolved

I reached out to them through various forums They called me at my phone, not sharing the phone no bcz it was personal number. They asked to get below mail sent by my clients to them along with their id cards and creadit acrd photos...Once my clients mailed...it got settled in just 30mins. So I think they played fair. Thanks This is to confirm that I have received the services from the merchant 'Customize Analytics Trainings' and i am not going to raise a dispute or chargeback on these transactions in future. The payumoney transaction id for Amount Rs 18, 000 is 312446346. Please find my government id proof along with the copy of the credit card with the first 6 and the last 4 digits visible attached with this document Request you to release the payment to merchant immediately. Thanks

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2020

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused.

We would like to inform you that we have forwarded your concern to our team regarding your pending settlements, they will connect with you soon and resolve it at the earliest.

We seek your patience.

Regards,
Team PayU

Verified Support

Apr 08, 2020

PayUMoney Customer Care's response Hi,

We believe our team has contacted you and addressed your concern. Please share buyers' confirmation so that they can assist with settlement process.

Regards,
Team PayU

Apr 08, 2020

Updated by Sandeep_Mittal Thank you Payumoney team
I got all the settlement in my account.
I think I reacted in wrong manner. Your concerns were right to ensure that money is going to the right person and there should not be any claim of reversal by the clients later..

Thanks for help and response in the time of pandemic when you might be operating with limited resources.

Regards