[Resolved]  PayUMoney — Ignou refund

Address:Jammu

REFUND FROM IGNOU

I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected] Bank Reference Number[protected] Timestamp[protected]:01:19.397 Refund Mode Back to Source

I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 12000 and is a big amount for me.
+1 photos
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Feb 8, 2022
Complaint marked as Resolved 
I got after 2 days.
PayUMoney customer support has been notified about the posted complaint.
Feb 07, 2022
Updated by Abhi Sharma 01
How to track the refund ?
How will i know, that at which stage is refund is ?
Complaint comments 

Comments

Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Regards,
Team PayU
Shalu 03's reply, Feb 27, 2022
When I'll get my refund.
Here is the msg I'll got from you !!

Transaction No. 14748236575 for Rs 299.00 done for VAISHALI has succeeded from payu team
money duducted but not recieved dimonds please refund my money

Dimond not receive my id please my refund my balance

PayUMoney Customer Care's response, Feb 19, 2022
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
When I will get my refund ? There is shown resolved my complain but didnt get my refund back
PayUMoney Customer Care's response, Feb 28, 2022
Verified Support
Hi,

Please note that this is a successful transaction via PayU Id - 14748236575 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 22477450543243 in order to get the status at their end.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

Regards,
Team PayU

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