[Resolved] PayUMoney — irctc booking failed and money deducted. but not credited back yet.

Rajalakshmi B

from Chennai, Tamil Nadu

Website:

Payu

Hi,
I booked train from cbe to mas yesterday and paid money through payu. The booking failed and money got deducted from my axis bank account. But till now it is not been credited back to my account from payu.

Name: rajalakshmi
Prn no: [protected]
Train booked through irctc on 20th august 2018.

If you need more information then kindly contact me in email.

Was this information helpful?

No (0)

Yes (0)

Sep 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Related PayUMoney reviews

View all 3771 PayUMoney Reviews

Comments

Vrinda Gokhale Philip

from Delhi, Delhi

I have a payumoney credit card machine that is showing “host error-91”. I need this sorted out at the earliest as I’m having an exhibition on Friday and Saturday. It is impossible to get through to anyone for help, none of the helpline numbers get answered.
5305162- Vrinda Gokhale

PayUMoney Customer Care's response, Aug 22, 2018

Verified Support

Hi Vrinda,

We have handed over all our POS business to MSwipe (https://www.mswipe.com/). We request you to contact them for any further assistance over the same.

Regards,
Team PayU

Ilangovan CR

from Chennai, Tamil Nadu

Hello
I have subscribe 14/08/2018. On callputoption.in through. Payumoney. But lhave not yet recive any subscribtion.
My payment id:[protected]
Suborder id:[protected]
You and callput option. Are join with cheating me. Are you a cheating companey

PayUMoney Customer Care's response, Aug 23, 2018

Verified Support

Hey,

Please note that this is a successful TXN at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU