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[Resolved]  PayUMoney — irctc cancelled ticket refund

I have cancelled 2 tickets. The irctc website is showing that your refund has done in payumoney bank. But i didn't get my money back in my bank account yet. I request you to initiate transaction as soon as possible.
For 1st ticket
Transaction id-[protected]
Refund id-[protected]
Reference no-[protected]

For 2nd ticket
Transaction id-[protected]
Refund id-[protected]
Reference no-[protected]
My bank is sbi. I used sbi debit card for transaction purpose.
+4 photos
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Sep 3, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2018
PayUMoney Customer Care's response Hi Pratik,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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Comments

I did the payment in ignou with payu but the confirmation message didn't came and my A/c also debited of Rs.2600 . Please refund me back or make the payment sucess Transaction No. - [protected]
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