[Resolved] PayUMoney — irctc payment failed but credit deducted

Haroon Sait

from Vepagunta, Andhra Pradesh

Address:

Chennai, Tamil Nadu, 600094

Yesterday, when i was booking a ticket, the payment transaction failed and the money got deducted from my bank. The ticket was not booked and i have still not received the money to my bank.

The message which i received on my netbanking account is - payu-www.irctc.co.[protected]@746530

I would like to know when will the money be refunded. Also, i need it urgently.

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Jul 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

ssreddyrta999

from Mumbai, Maharashtra

Sir i ammtried to renual my driving licence in first time payment done but it shows repay il pay another time payment is done but first time amount not refuded. my account no is [protected] sbin0001611
and failure transection no OTHPG 625875 pls refund my amount 660/-