[Resolved] PayUMoney — irctc refund initiated but not credited on bank account

[Resolved] PayUMoney — irctc refund initiated but not credited on bank account

S Supriyoroy30 from Kolkata, West Bengal

I booked ticket through irctc and use payment gateway of payumoney and thereafter i cancelled 4 ticket on 12th july and irctc say refund completed but i had not still receive any amount refunded on my bank account. I had try to communicate with payumoney help line several time but they don't help me. Two screen shots of the refund transactions page of irctc app are attached. +2 photos Was this information helpful? No (0) Yes (0)
Jul 25, 2018 Complaint marked as Resolved The single next day after write this complain i got received the amount in my bank account. PayUMoney customer support has been notified about the posted complaint. Verified Support Jul 25, 2018 PayUMoney Customer Care's response Hi Supriyo, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU Jul 25, 2018 Updated by Supriyoroy30 i wrote this complain on 24th july and the fund credited todayon my bank account, and Pay u money ask me they cant trace the transaction? good jock PayuMoney, and thank you consumer forum.
1 Comment	Share
Submit Close

Related PayUMoney reviews

View all 3771 PayUMoney Reviews

Comments

atamsitaram

from Bhopal, Madhya Pradesh

Sir,
I tied for booking of hotel through you on line my payment was made as detailed below
25 Feb 2018 [protected]-PAYUINDIA [protected] 25 Feb 2018 5, 174.00
But no booking is made please refund the same.
Yours
Atam Prakash Sha

PayUMoney Customer Care's response, Jul 25, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 6786558979 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU