[Resolved] PayUMoney — irctc related two payment refunds.

[Resolved] PayUMoney — irctc related two payment refunds.

W Wasim Yousuf from Chennai, Tamil Nadu

I had done two transactions both on 28th of april via payu on irctc for booking tickets and one of rs. 70 was successfull with ticket being booked but i later cancelled that ticket and irctc is showing refund status as "refunded" but it has not reached my account yet. The irctc transaction is [protected]. And the second transaction was of rs. 205 but in this, the ticket was not created but the balance got deducted and not yet recieved by the account. So i would like to request to please take some action on these transaction so that i can recieve my money as soon as possible. +2 photos Was this information helpful? No (0) Yes (0)
Jun 7, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. May 07, 2018 Updated by Wasim Yousuf it is 705 rs. not 70 rs. Verified Support May 07, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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Comments

gyan4801

from Kanpur, Uttar Pradesh

I had cancelled my ticket in IRCTC website, which says the money has been refunded to PAYUMPP, but I have not received the money at all. Kindly credit it to my sbi account
PNR Number: [protected]
Transaction Id: [protected]
Cancellation Id: [protected]
Date of cancellation: 26-Apr-2018
Amount: Rs. 1875.0 SBI a/c.

Er Sant Kumar

from Varanasi, Uttar Pradesh

I have cancelled 1 ticket on 23/04/2018
And transaction detail shows amount refunded but amount not received to my bank account of SBI .
Transaction id: [protected]
Amount. :640

PayUMoney Customer Care's response, May 8, 2018

Verified Support

Hi Sant,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU