[Resolved] PayUMoney — JVC toy truck

veejaydua

Sep 5, 2021

Address:

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[05/09, 4:23 PM] Vijay Dua: Fraudulent payment report on PayU payments Pvt Limited Gurgaon. Details given below. Neither the product delivered nor payment credited back. Transaction was made via Market Place on Facebook. I do not have merchant details as it was not given only misleading/lucrative pic of JVC truck toy was given to cheat innocent customers by partnering with reputed payment portal PayU. These cheaters are tarnishing your image and cheating innocent customers.
Please investigate and advise how my hard earned money for no service can be refunded as your company is equally responsible for providing your payment gateway to unscrupulous sellers like the one I encountered on facebook

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₹288.00
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Order #1158
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Customer information
Contact information
+[protected]

Shipping address
Vijay Dua
WZ22, Gali No 2, Shiv Nagar, Jail Road,
110058 New Delhi DL
India
Shipping method
Standard

Payment method
PayU India - ₹288.00
Billing address
Vijay Dua
WZ22, Gali No 2, Shiv Nagar, Jail Road,
110058 New Delhi DL
India
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Order summary
Shopping cart
Product image Description Quantity Price
1
Fully Electric Forward and Electric Arm Playing Music Toy Car and automatic.
1 ₹288.00Scroll for more items
Cost summary
Description Price
Subtotal ₹288.00
Shipping Free
Total ₹288.00
Updated total price: ₹288.00
[05/09, 4:25 PM] Vijay Dua: Transaction of Rs.288 has been made on your Kotak Bank Credit Card ending xx9568 on 19-AUG-2021 at Payu Payments Pvt ltd.
[05/09, 4:26 PM] Vijay Dua: Transaction No. [protected] for Rs 288.00 done for sentrel bazar has succeeded from payu team

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Oct 10, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU

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Comments

veejaydua

Sep 6, 2021

As already indicated I do not have Merchant details as these were not given on Facebook Market Place. Since payment was routed through your payment portal and it is your responsibility that the payment is not released to unscrupulous sellers who cheat innocent customers. For accepting payments on their behalf you (PayU)also must have entered some kind of agreement so that customers are not cheated. If the sole Moto of the PayU portal is to facilitate anybody without verification of their antecedents and accept payments and release to them, it would clearly show the mutual understanding of both to make money and share at the behest of innocent customers.

I am not satisfied with the reply of PayU and want a proper solution to this and make sure that this does not happen to anyone.

Vijay Kumar
[protected]