PayUMoney — Lack of response to tickets for website verification

cheeroot

Jan 17, 2023

Address:

B4/504 Arakere Mico Layout, BG Road Bangalore Bengaluru (Bangalore) Urban Karnataka 560077

We have raised several tickets over the last 3 months to complete our website verification. The last one has been pending for over 10 days now. There has been no communication from your team so far. The funds in my PayU account have been stuck pending verification. Ticket screenshots below

Merchant ID (MID): 6323938
Email ID: [protected]@gurulight.com

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Comments

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 18, 2023

Verified Support

Hi! Please update website on your dashboard for further assistance with your query.

cheeroot's [Complaint's author] reply, Jan 22, 2023

The website was updated on the dashboard on 3rd Jan. We raised a ticket on 7th Jan when the verification was still not completed. It is 19 days now since the update and it still shows website verification. This has been going on for months now...

A screenshot of the dashboard can be found here - https://www.dropbox.com/s/mzk4x2lyw3a3aej/Screenshot%202023-01-22%20at%2012.17.15%20AM.png?dl=0

Request your assistance to close this asap.

Warm Regards.

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 24, 2023

Verified Support

Hi,

Please be informed that the Line of business is not clear basis the information available on the website, please give a brief description of the nature of your business.

Regards,
Team PayU

cheeroot's [Complaint's author] reply, Jan 25, 2023

This is in the "What We Do" section on the "About Us" page (https://gurulight.com/about-us/) on the home page footer as per the website requirements.

WHAT WE DO
Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

As it says in the "What We Do" section on the "About Us" page - https://gurulight.com/about-us/

Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

We sell publications (books), products (merchandise) and conduct pilgrimages. The same thing is displayed on our menu - Publications, Products, Programs - exactly as mentioned in About Us.

Not really sure why any of it is unclear when it is clearly described in detail in the About Us page and shown in the menu.

cheeroot

Feb 1, 2023

Please update. It has been a week since we replied.

PayUMoney Customer Care

from Gurgaon, Haryana

Feb 3, 2023

Verified Support

Hi,

As per your website status, please clear your LOB so that our team can assist you further with the verification.

Regards,

Team PayU

cheeroot's [Complaint's author] reply, Feb 3, 2023

We have explained in detail. I am not sure what more explanation you expect from our side.

Have you read our last explanation?

Kindly clarify what you mean by clear your line of business. We don't have any further information to provide.

This is just going in circles. Is there a number to call?

Warm Regards,
Rajesh Kamath

cheeroot's [Complaint's author] reply, Feb 6, 2023

We sell our books, spiritual merchandise like bracelets, meditation and yoga accessories and conduct piigrimages. These are our lines of business and are mentioned n About Us in detail and also visible from the menu.

if there is anything specific that needs to be added, please clarify in detail. "LOB not clear" does not provide any clarity unless you tell us what is missing and needs to be updated.

Warm Regards,
Team Gurulight