[Resolved] PayUMoney — made transactions from my credit card to unknown beneficiary. which is fraud company. want a refund . | |||||
This two transactions where wrongly credited to monetary solution and I want refund of 30000 rs immediately. As that company is fraud and hacked my credit card to payment to there company, I was debited twice with 17000rs and 13000rs and company is not replying to any emails and customer care numbers. Request you to take immediate action against those transaction id. And refund amount asap back to same credit card. For reference I have attached payment id of both payments . Your support will save my amount from fraud company. Was this information helpful? | |||||
Jul 19, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 PayUMoney Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team PayU | |||||
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Comments
They forced me to opt for services without interest and by calling trapped my otp as well. This is complete fraud transactions. Kindly look into it urgently.
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