[Resolved] PayUMoney — money debited but transaction failed want refund

vinay munjal

from Basti, Uttar Pradesh

Address:

Sonipat, Haryana, 131001

This is in reference to the payment id:[protected]. The transaction date is 21st august 2017. Merchant name is conferenza.in the amount of rs 4505 has been debited from my account but the transaction has been failed. I haven't got refund till now also tried to call u people but no response moreover generated a ticket with ticket no: 01250425 still no response please stop misusing the trust o[censored]r valuable customers. This is not a professionalism please initiate the refund to my account asap

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Sep 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU