[Resolved]  PayUMoney — money deducted and it is still with payumoney

Hi team,

I placed order on site cakeatdoor.com. They provided a link to pay money through payumoney.
I selected upi payment method to pay the amount and tried to pay money through phonepe upi app. For some reason transaction got failed.
Then i retried on phone pe app, transaction got successful. Transaction id by phone pe app is p1709141257204327372591 that is paid to [protected]@axisbank.
But that amount has not been sent to the expected reciever. Kindly resolve an issue. Amount is still with payumoney but not yet transferred to merchant. There is no point of contact except email to clear such issues. Amount of rs 825 is still with payumoney. Not a single person has responded to my query
Kindly escalate this issue

Thanks and regards,
Jeeven