PayUMoney — Money deduction problem

PayUMoney — ASI ticket not generated but amount deducted
No. 25, 2022
I have tried to book 5 online tickets for Akbar's tomb, agra from the QR code available in the monument.
I opened the website and made payment of Rs.175 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 25/11/2020 8:23 A.M.
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Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL[protected] in order to get the status at their end.

Regards,
Team PayU

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