[Resolved] PayUMoney — money doesn't refunded yet, still showing refunded in the status

[Resolved] PayUMoney — money doesn't refunded yet, still showing refunded in the status

G Gupta.prateek1594 from Gurgaon, Haryana

I have booked my ticket on 27 august 2017 but due to some reason it get failed but it debited from my account and after when i checked that it get refunded it on my account there no such refunded amount by payumpp. I have provided the details below. Transaction id:[protected] Transaction date 27-aug-2017 Trans. Amt 170 Bank:payumpp Refund status:refunded Refund date:27-aug-2017 Kindly resolve my problem. Regards Prateek gupta Was this information helpful? No (0) Yes (0)
Nov 4, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 03, 2017 PayUMoney Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, Team PayU Oct 03, 2017 Updated by Gupta.prateek1594 I dont have payu transaction id.It's not mentioned in ticket booking. I have this much information Transaction id:[protected] Transaction date 27-aug-2017 Trans. Amt 170 Bank:payumpp Refund status:refunded Refund date:27-aug-2017 Kindly resolve my problem. Regards Prateek gupta
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