[Resolved] PayUMoney — Money got deducted but didn't refunded since the payment was a failure.
H
Hemanth Kumar Chilamkurthi
Jun 16, 2021
Jun 21, 2021
This thread was updated on Jun 21, 2021
I had paid a total of Rs. 420 (210+210) two times via Googlepay for my LLR renewal at AP Transport website. The two the transaction was failure although my money was deducted and hasn't refunded. I tried to contact via PAYU support site but the bot couldn't detect my transaction ID. I request you to refund my money.
PayUMoney customer support has been notified about the posted complaint.
Jun 16, 2021
Updated by Hemanth Kumar Chilamkurthi Here are the screenshots for the proof of my purchase.
Verified Support
Jun 21, 2021
PayUMoney Customer Care's response Hi,
Please note that this is a successful transaction via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] & [protected] in order to get the status at their end.
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