[Resolved] PayUMoney — money is debited but not refund in account

bablu nayak

from Indore, Madhya Pradesh

Address:	Jabalpur, Madhya Pradesh, 480441
Website:	Www.mpez.co.in

I paid the mpez electricity bill by netbanking on 09/08/2017 of 317.00 rupees. Transaction was unsuccessful but amount is debited from my bank account & today till date not refund the money in my bank account or payumoney wallet.
& i am also the message to payumoney many times but payumoney not response me.. What should i do??
Now i think i have go to the consumer forum if you do not solve my problem.
My details are given below:-

Bank refrence number[protected]
Payment id[protected]
Merchant transaction identifier - e37n8zq5

& after transaction faild details given below:-
Another payment id at transaction was failed :[protected]
Merchant transaction identifier/suborder id-6isc201s
Payment description/paid to - [protected] (Madhya pradesh poorv kshetra vidyut vitran company limited)

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Sep 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

The other two TXNs are user canceled TXNs and we have not received any amount for the same.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU