PayUMoney — Money is on hold

Dear sir/mam
Greetings! We have registered ourselves as merchant with payumoney payment gateway with merchant id - 8120649 and our account has been activated. We have tested it by sending a small amount of ₹100 with transaction id - [protected] and it has been more than 3 days since and the settlement is on hold and there is no response for query posted through help.payu.in. None of the queries were resolved nor responded and they are all beyond expected end date. There is no contact details to contact anyone or even an email. When we try to send an email to [protected]@payumoney.com, all our emails are denied from the server because of some restrictions posted by host. We can activate our online sales only if this issue gets resolved and our business is out on hold for issue with payment gateway. Please do the needful. Looking forward to hear from you.

Thank you

Regards
Akshay Ravichandran
Proprietor - Weddings India
www.bridengroom.org