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[Resolved]  PayUMoney — money is withdrawn from my account. i got call from cell phone: [protected]

My name is b sureshkumar. Fake message posted www.custercareassistance.com from the above mentioned cell no. And ihave lost my money from my debit account 36, 000/- and 36, 000/- again on the 29th january, 2020. Transaction ids are: 1. Othpg[protected]payumoney[protected]

2. Othpg[protected]payumoney[protected].

Kindly refund the money to my bank account [protected], sbi anakapalli.
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Feb 2, 2020
Complaint marked as Resolved 
They haven't taken any steps. My phone no is 9985847087
PayUMoney customer support has been notified about the posted complaint.
Feb 02, 2020
Updated by Skumarb SURESHKUMAR. Fake message posted www.custercareassistance.com from the above mentioned cell no. And Ihave lost my money from my debit account 36, 000/- and 36, 000/- again on the 29th January, 2020. Transaction ids are: 1. OTHPG[protected]PAYUMONEY[protected]

2. OTHPG[protected]PAYUMONEY[protected].

KINDLY REFUND THE MONEY TO MY BANK ACCOUNT [protected], SBI ANAKAPALLI.
Verified Support
Feb 03, 2020
PayUMoney Customer Care's response Hey,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

Regards,
Team PayU
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