[Resolved] PayUMoney — money not received by merchant however deducted from bank | |
Transaction i'd[protected] Merchant name - advaith foundation There was a transaction made on 3-oct-2017 towards school fees. The amount of rs 35858.50 is deducted from the bank, however received a mail from payu money saying the transaction was not successful. Please confirm on the status of this transaction. The bank has confirmed the deduction of the amount. Regards, Deepti Was this information helpful? | |
Nov 30, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 PayUMoney Customer Care's response Hi, We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support. Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, Team PayU | |
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We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team