[Resolved] PayUMoney — money not refunded after failed transaction

Manmohan_556

from Bengaluru, Karnataka

Address:

560048

I have done transaction of 43 k using this gateway and my money got deducted from account after that session out message came. Payu guys are not responding to any message and neither they have provided contact number. Very bad service provider. Please send me my money back. The transaction id from bank i got is [protected]igahmpfus4. And query i raised to payu i attached. Please refund my money.

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Dec 31, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

PayUMoney Customer Care's response Hi

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU