[Resolved] PayUMoney — money not refunded to my bank or wallet but payment status is "money refunded to payumoney bank"
P
Prabha9652
from Hyderabad, Telangana
I had booked a ticket on irctc using my visa debit card on 19-oct-2018 of 140.49 rupees in irctc app it is showing under failed transaction i. E no response from bank. The amount is deducted from my bank account but the ticket was not booked.
Booking date-19-oct-2018
Transaction id-[protected]
Bank name : payu money
Bank reference id : [protected]
Refund status : amount credited to bank
Refund id : [protected]
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Dec 7, 2018
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2018
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
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