[Resolved]  PayUMoney — my fund settlement is on hold from last 11 days

Address:

Hyderabad, Telangana

The customer made the payment of rs 16 k on 29 february. But on 3 march the hold my money the told me to send the invoice. I have send the invoice. Also but the executive is horrible. No talking sense. He is telling this invoice is not valid i want printed invoice. I said i dont have any printed invoice.
Then he said we can't settled the amount in your account.
They said i can refund the amount in the source account after tdr deduction.

Total refund amount 15622.4 we can refund this transaction back to it's source after tdr deduction, and the same shall reflect in the respective account within 3-5 working days. Kindly approve.

I have approve. That day only on march 5th but no reply
I said i want the confirmation about that you have refund the amount to the customer account. But then. No reply from 5 th march. What the are doing i don't know.

Merchand id 6082813
Ticked id wx[protected]
Since no one is there to reply to my message. Again and again i am text them but no reply from them. Pls pls refund the amount to customer or settled in my account