[Resolved] PayUMoney — my subs the week 3 year subscription

Manimohandas Cherukuri

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500062

I made a online transaction of amount rs3000/- to aabasoft, payment id:[protected], merchant order id; aaba4184 through pay u money on 15/09/2017 through my sbi debt card.. Bank othpg no. Is[protected]. Balance has been deducted from my account but payment has not been made to the other party ie. My subs: the week subscription through aabasoft.. I have enquired to merchant they are helpless. My bank personnel told me i have to contact with you only about this issue. I have waited sufficient time but i am not get my amount. Please either refund the amount back to my bank account

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Jan 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - AABA4184 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU